Create new group or skill

You can add and delete groups and skills via the Groups and skills window, which is opened via buttons in User accounts window or via menu choice Organise.

The Create new button in the Groups and skills window opens the New group window. The New skill window has the same structure and function.

7_4_1_New_Group

In conjunction with the creation of a new group/skill, its short name etc. must be specified. The short name consists of two parts. The first part is three characters long and is made up of the short name of the organisation area that the group/skill will belong to. Choose organisation area in the Groups and skills window, before using the Create new button to open the New group/New skill window.

When you have selected an organisation area (according to the description above), you can create a new group or skill by proceeding like this in the window shown when you click on Create new.

  1. Fill in the second part of the group’s/skill’s short name. (The first part is already filled in.)
  2. Fill in the group’s/skill’s name in the Group/Skill field.
  3. Choose the subareas that the group/skill is to be included in. To choose a subarea, select it and click on the right arrow. If you want to undo a choice, select the subarea and click on the left arrow.
  4. Click on the OK button. The group/skill is created and the Groups and skills window is reactivated.

The list of available subareas specifies the subareas’ names and the names of the organisation areas in which the subareas are included.

The list of available subareas is controlled by the access areas you have. A subarea is available if it is included the access areas or belongs to an organisation area which is included in the access areas.

 

Telia CallGuide version 10.1. New info since last release is highlighted. ©Telia Sverige AB